- Frequently Asked Questions
Frequently Asked Questions
You can disconnect service by submitting a disconnect services form. The form must be submitted prior to the desired service stop date. Please allow at least one business day to complete a request for service disconnect. The Town cannot do same day disconnects. This form is found on the front page of the residential portal by clicking on the icon that says "Start Service".
The water deposit is a $150 charge that is required within 5-days of receiving your email notification that your new utility services account has been created. This deposit is required and will be utilized to pay for any damages to the meter or to cover any remaining costs associated with your final bill.
Upon vacating the address and closing your account, the deposit will be refunded. However, prior to receiving the refund, the deposit will first be applied to any remaining balance on your account. After the deposit has been applied, the Town will refund your deposit to the address provided in your services disconnection form. This deposit can take up to 2-3 weeks to be processed and mailed to the requested address.
Making your online payment is simple and easy. Additionally, to make the process more convenient for utility customers, the Town of Northlake does not change any fees for making payments online.
Follow the steps below to setup automatic payments for your utility bill with the Town of Northlake.
1. Click here to access the login page for your online utility billing account. This link will open in a new window.
2. Log into your account using your account number and PIN number.
This can be found on your utility bill or by contacting the Utility Billing department. The first 3-digits will go in the box labeled Route Number, the next 7-digits in the box labeled Service Address ID, and the last 3-digits in the box labeled Resident No.
You do not need to enter your email address, but you will need your PIN Number. This can be found on your bill or by contacting the Utility Billing Department.
3. Make your payment by selecting the option for "Make a one time payment" and then entering the amount you wish to pay, selecting pay with credit card, and then filling in your payment information.
If you need further assistance, please contact Northlake Utility Billing at email@example.com or (940) 648-3290.
For high utility bills, please visit our water leak and high usage information page to learn more about leaks and usage.
If you find that you have a leak, then you may qualify for a leak adjustment. You will just need to fill out the leak adjustment form and provide proof of the leak and its repair. Click here to fill out the form.
Residents can request additional trash or recycling bins by filling out a request form. To do so, please click here to access the form.
If your trash or recycling was missed, please contact Waste Connections to schedule a new pickup time or to request additional information about why your trash or recycling was not picked up. A missed pickup can occur if waste was not placed out on the curb by 7:00 AM or if ineligible items were included in your trash or recycling.
For any service related issues, please contact Waste Connections. Waste Connections is responsible for handling all calls related to customer service issues.
Waste Connections can be contacted at:
If you have forgotten your password for the online portal, then please utilize the forgot password option found on the landing page for the online portal. You can do so at this link. Once you have submitted a request for a new password, you will receive an email with a temporary password that you can use to log into the account. Please note that this email may be sent to your spam or junk folder.
If you do not receive this email, please contact the Utility Billing Department for assistance at 940-648-3290.
An excessive use fee is applied to an account when the account exceeds the maximum allowable amount of water usage when the Town is under Stage 1, 2, or 3 Water Conservation. The maximum allowable usage amount and the fee associated with exceeding it is based on the Water Conservation Stage.
This fee will be applied to any commercial irrigation or residential water meters that exceed the allowable amount in a billing cycle.
The stages, usage amounts, and associated fees are listed below:
|Water Conservation Stage
|Maximum Gallons Allowed Per Billing Cycle
|Fee for Exceeding Maximum
|10% rate increase to water charge
|20% rate increase to water charge
|20% rate increase to water charge
The Town of Northlake does not take payment over the phone. All payments must be paid online or by check. Checks may be mailed to Town Hall or dropped off in person. Payment can also be made in person by credit or debit card.