Frequently Asked Questions

Making your online payment is simple and easy. Additionally, to make the process more convenient for utility customers, the Town of Northlake does not change any fees for making payments online.

Follow the steps below to setup automatic payments for your utility bill with the Town of Northlake.

1. Click here to access the login page for your online utility billing account. This link will open in a new window.

2. Log into your account using your account number and PIN number. 

This can be found on your utility bill or by contacting the Utility Billing department. The first 3-digits will go in the box labeled Route Number, the next 7-digits in the box labeled Service Address ID, and the last 3-digits in the box labeled Resident No. 

You do not need to enter your email address, but you will need your PIN Number. This can be found on your bill or by contacting the Utility Billing Department. 

3. Make your payment by selecting the option for "Make a one time payment" and then entering the amount you wish to pay, selecting pay with credit card, and then filling in your payment information.

If you need further assistance, please contact Northlake Utility Billing at utilitybilling@town.northlake.tx.us or (940) 648-3290.

For high utility bills, please visit our water leak and high usage information page to learn more about leaks and usage. 

If you find that you have a leak, then you may qualify for a leak adjustment. You will just need to fill out the leak adjustment form and provide proof of the leak and its repair. Click here to fill out the form.

Please click here to view current water and sewer rates.

Residents can request additional trash or recycling bins by filling out a request form. To do so, please click here to access the form.

 If your trash or recycling was missed, please contact Waste Connections to schedule a new pickup time or to request additional information about why your trash or recycling was not picked up. A missed pickup can occur if waste was not placed out on the curb by 7:00 AM or if ineligible items were included in your trash or recycling. 

For any service related issues, please contact Waste Connections. Waste Connections is responsible for handling all calls related to customer service issues.

Waste Connections can be contacted at:

If you are filling a pool, you will need to complete our pool fill form. This form will notify us of your increased usage and allow us to remove any excessive use fees that may be applied to your account during the billing cycle in which you fill the pool. 

Please click here to access the form.

Please click here to access instructions on how to setup auto pay for your account.

If you have forgotten your password for the online portal, then please utilize the forgot password option found on the landing page for the online portal. You can do so at this link. Once you have submitted a request for a new password, you will receive an email with a temporary password that you can use to log into the account. Please note that this email may be sent to your spam or junk folder. 

If you do not receive this email, please contact the Utility Billing Department for assistance at 940-648-3290.

An excessive use fee is applied to an account when the account exceeds the maximum allowable amount of water usage when the Town is under Stage 1, 2, or 3 Water Conservation. The maximum allowable usage amount and the fee associated with exceeding it is based on the Water Conservation Stage. 

This fee will be applied to any commercial irrigation or residential water meters that exceed the allowable amount in a billing cycle. 

The stages, usage amounts, and associated fees are listed below: