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Utility Billing
The Utility Billing department is responsible for billing and assisting with questions related to your water, sewer, and trash services. We strive to provide residents and customers with friendly and high-quality service. Please feel free to contact us with any questions or concerns you may have.
Payment for water and sewer services is due by 5:00 PM on the 15th of each month, unless the 15th falls on a weekend or holiday. If the 15th falls on a weekend or holiday, then payment will be due by 5:00 PM on the next available business day. |
Make a Service Request
Looking to start a new service or make a service request? Please select from the options below. All of our service request applications can now be found online. Please allow for 1-2 business days for the processing of new requests for service.
- Start a New Service
- Disconnect Services
- Transfer Services
- New Set Meter
- Fire Hydrant Meter
- Trash & Recycle
Are you a new Northlake resident, homeowner, or commercial entity who needs to start water, sewer, and/or trash services? If so, please click the image above to fill out view our new services guide and to fill out an application to Start a New Service.
Are you a resident who is selling their home and moving and needs to end services? If so, then please click on the image above to fill out our Disconnect Services form.
Are you a current Northlake resident or business who is moving to a new address within Northlake? Or are you a new commercial entity taking over an existing Northlake business? If so, please click on the image above to fill out the Transfer Service form to transfer water, sewer, and/or trash services.
Are you a builder who needs to have a new water meter set at your building site? If so, please click on the image above to fill out an application for a New Set Meter.
Are you a builder or commercial entity who needs access to a fire hydrant meter? If so, please click on the image above to fill out an application for a Fire Hydrant Meter.
Would you like to request an additional trash or recycling cart? If so, then please click on the image above to fill out the request form. Please note that additional carts are subject to an additional monthly fee.
Would you like to request an exchange for a damaged, dirty, or missing cart? If so, then please click on the image above to fill out the request form.
General Utility Services Information
Utility Services Offered by Neighborhood
Not all neighborhoods within or serviced by the Town of Northlake receive the same services. View the chart below to see what services are offered in each neighborhood.
| Trash | Water | Sewer | CareFlite | |
| Brian's Place* | X | X | X | |
| Canyon Falls | X | X | X | X |
| Canyon Falls MUD | X | X | X | |
| Creek Meadows | X | X | X | |
| Harvest | X | X | X | |
| North Ridge Estates | X | X | X | |
| Pecan Square | X | X | X | X |
| Prairie View Farms | X | X | X | |
| Stardust Ranch | X | X | X | |
| The Highlands | X | X | X | |
| The Ridge at Northlake | X | X | X | X |
| Northlake Country Estates* | X | X | X | |
| Rural Residences | X | X |
* Denotes communities where water service is optional
Water and Sewer Services
Water and sewer services are provided to a variety of neighborhoods throughout Northlake (see the chart above). To view the Town's current water and sewer rates, please visit our Utility Rates page.
Payment of charges for water and sewer services are due by 5:00 PM on the 15th of each month, unless it is a weekend or holiday. If the 15th falls on a weekend or holiday, then payment is due by 5:00 PM on the next available business day.
It is strongly encouraged that residents and customers make payment by the due date. The failure to make a payment on time will cause a penalty to be charged to the account and may result in the disconnection of services.
Trash and Recycling Services
The Town of Northlake provides trash and recycling services to residents through Waste Connections, a 3rd party service provider. Residents are provided one trash and one recycling cart as a part of their base service cost. Trash and recycling pick up occur each Wednesday and residents are encouraged to have their trash and recycling placed on their curb by no later than 7 AM.
For additional information, please visit our General Information page for trash and recycling services or contact Waste Connections at 817-222-2221 or visit their website at https://www.wasteconnections.com/justin/contact-us.
| Service | Monthly Charge |
|---|---|
| Trash & Recycling | $18.34 |
| Extra Cart | $5.52 |
* Prices last updated on April 1, 2023
CareFlite
The Town of Northlake and CareFlite have partnered together to allow all customers of the water system to become members of CareFlite for $1 per month through their water bill. This includes all permanent family members of your household at no additional cost.
You can enroll for the service utilizing this link. You can also call CareFlite at 877-339-2273 to add household members.
You may opt out of this service by completing the Opt Out Form (PDF) and submitting it to utility billing who can be reached at 940-648-3290.