Billing/Account Log In Help

  1. What do I need to Log In?

To log into the online portal, you will need your account number and your pin number. Your account number and pin number are found in the welcome email that was sent to the email address that you provided in your application for services. It can also be found on your monthly utility bill. 

To log in, enter your account number in the appropriate boxes. Your account number is split into three parts: your route number, service address id, and resident number. The first 3 digits is your route number, the next 7 digits is your service address id, and the last 3 is your resident number. 

After entering your account number, you will need to enter your 8-digit pin number. If your account is setup for auto draft, then you will need to enter a password instead of your 8-digit pin number. You can then click submit. 

If you are having difficulty finding your account number, pin number, or password, then please contact the Utility Billing Department at 941-648-3290.

  1. What is the water deposit and why do I have to pay it?
  1. What do I do if I forgot my password for the online portal?
  1. Does the Town of Northlake take payment over the phone?
  1. How do I update my credit card information?
  1. How do I make payments online?