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1. How do I file a complaint?

A person wishing to file a general complaint or a racial profiling complaint should contact the Northlake Police Department, Chief of Police or his designee at 940-648-4804 during normal business hours. All complaints will be handled promptly. You will be interviewed regarding your complaint. The Texas Government Code Section 614.021 provides that a complaint regarding a peace officer’s conduct must be in writing and signed by the complainant, in order to be considered by the Chief of Police. A copy of the complaint will also be provided to the officer or employee, if the investigation will not be compromised and before disciplinary action is taken.

2. What happens when a complaint is substantiated?

When the investigation of a complaint reveals the charges are true and should be sustained against the police employee, the department may take one of the following actions, depending on the nature of the violation:

• Structured Counseling
• Oral Reprimand
• Written Reprimand
• Suspension
• Termination

3. What happens if the complaint is not substantiated?

If there is not sufficient evidence to support the allegation, the investigation is closed with no further action taken.

4. What happens if the investigation reveals the claim of improper conduct is false?

The Texas Penal Code 37.08 states that a person commits an offense if he/she knowingly makes a false statement that is material to a criminal investigation. This offense is a class “B” misdemeanor punishable by up to 180 days in jail and/or a $2,000 fine. The Northlake Police Department will pursue all false reports in accordance with the law.

5. What happens if you are not satisfied with disposition of your complaint?

If you are not satisfied with the investigation or action taken relating to your complaint, you may seek additional action from:

• The Denton County District Attorney
• Federal Bureau of Investigation
• Personal Legal Counsel